Sign up can be completed via email and the contract can be signed digitally.
You must bring with you one piece of photo identification (passport, driving licence) and one utility bill dated within the last 3 months.
Business customers please provide proof that you have permission to set up the contract in the business’s name. For directors and senior managers, a business card is fine, if not then written confirmation is needed from a director or senior manager.
You can access your goods as many times as you wish during store opening hours totally free of charge.
Yes, you must first name them on your account, this can be done when signing up or if already a customer, a quick email to us with their name is sufficient. Also you need to give them a key or combination number for your padlock plus any access codes for your unit alarm.
Yes, small packages can be delivered, signed for by a member of staff and then held securely for up to 7 days free of charge. For large items or longer periods, charges may apply, speak to the store for more info.
You can reserve a unit up to 4 weeks in advance by paying a £20 deposit, which will be deducted from your first invoice payment. This is fully refundable should you change your mind within the first 7 days after you reserve.
• Toxic, polluted or contaminated goods
• Firearms, ammunition or explosives
• Radioactive materials
• Flammable or hazardous goods
• Living plants or animals
• Food or perishable goods
• Cash and securities
• Illegal goods
That’s no problem at all, just let us know about the changes and we will adjust your move in date accordingly.
One of the unique things that set Bonnys above our competitors is our ground floor units of 10ft in height with a selection even reaching 12ft high and with a light inside the actual unit.
Many of our competitors have a maximum ceiling height of just 7ft, whereas, even on the first floor our units are 8ft in height. Valuable extra space at no extra cost.
Yes, you can store a fridge or a freezer provided they are turned off and de-iced. You cannot store a working fridge or freezer due to contamination.
Yes, we have a huge range of packaging items available starting as low as £1.25. Please click on shop box or visit us in store, where we will be happy to help you.
Yes, we have combination and key padlocks that you can purchase from reception or you are welcome to bring your own.
Yes, you can return any unused or undamaged packaging materials to Bonnys within 28 days or receipt.
Yes, once you are moved in you can arrange for someone else to pay your bill as long as they pay by a credit or debit card.
Yes, you can transfer to a larger or smaller unit at any time during your stay, subject to availability.
Providing you bring proof of ID and/or can answer some security questions will can give you the access code that is stored on the system.
The padlock belong to you, so we do not have a spare key but can provide bolt cuts for you to remove the padlock and replace it with a new one.
Yes, we a variety or trolleys for our customers to use.
We have CCTV that runs 24/7 both inside and outside, covering all entry and exit points, plus all main hallways. There are Intruder alarms on individual units, as well as building alarms. The site entrances are double locked by key and padlock outside of our opening hours. Access is via an access code or key fob during opening hours.
A few of our larger units come with a high shelve for delicate goods.
You can buy a shelving unit for £40 which is yours to keep when you leave.
Insurance is compulsory whilst in storage with us, it protects you in the event something happens to your belongings. Although we strive to make your belongings as safe and secure as possible, things can happen out of our control. We keep this cost as low as possible, starting at £3 per week for £2,000 of cover. Then £1 per week for each additional £1,000 of cover. A small price to pay for total peace of mind.
Our opening times are: Monday – Friday: 08.00 – 18.00, Saturday: 09.00 – 17.00 Sundays & Bank Holidays: 10.00 – 16.00
The cost will depend on the size of unit you require and how long you need if for. Please ask us for a Quote.
You can store long term or for just for one day.
Yes upon moving in you will pay a security deposit, equal to 4 weeks storage excluding VAT. This is held by us and will be fully refunded on your day of departure providing you are paid up-to-date.
You can pay by debit/credit card, bank transfer or cash. Once you have moved into your unit you can also pay by direct debit or standing order. We have mandate forms in store or we can email you the link.