You must bring with you one piece of photo identification (passport, driving licence) and one utility bill dated within the last 3 months.
Business customers please provide proof that you have permission to set up the contract in the business’s name. For directors and senior managers, a business card is fine, if not then written confirmation is needed from a director or senior manager.
You can access your goods as often as you wish during store opening hours totally free of charge.
Mon-Fri: 8am - 6pm
Sat: 9am - -5pm
Sun: 10am - 4pm
Bank Hols: 10am - 4pm
We are closed on New Years Day, Easter Sunday, Christmas Day and Boxing Day.
Yes, you must first name them on your account, this can be done when signing up or if already a customer, a quick email to us with their name is sufficient. Also you need to give them a key or combination number for your padlock plus any access codes for your unit alarm.
• Toxic, polluted or contaminated goods
• Firearms, ammunition or explosives
• Radioactive materials
• Flammable or hazardous goods
• Living plants or animals
• Food or perishable goods
• Cash and securities
• Illegal goods
The heights vary per site and floor that they are located on.
One great bonus at our Limes Avenue facility is that the ground floor units are a very tall 10ft (3m) high. We even have a selection here that reach 12ft (3.6m) and come with a light inside the unit.
Even on the first floor here our units are 8ft (2.4m) in height. Valuable extra space at no extra cost.
Our Maple 1 & 2 facilities range from 7ft - 8ft high (2.1m - 2.4m).
Yes, small packages can be delivered, signed for by a member of staff and then held securely for up to 7 days free of charge.
For large items they can be held in our loading bay for up to 24 hours. We will monitor these on CCTV but they will not be secured.
To store for longer periods charges may apply, speak to the store for more info.
You can reserve a unit up to 4 weeks in advance by paying a £20 deposit, which will be deducted from your first invoice payment. This is fully refundable should you change your mind within the first 7 days after you reserve.
Insurance is compulsory whilst in storage with us as it protects you as well as us in the event of something happening to your belongings. Although we strive to make your belongings as safe and secure as possible, things can happen out of our control. We keep this cost as low as possible, starting at only *£3 per week for £2,000 of cover. It then costs £1 per week for each additional £1,000 of cover. A small price to pay for total peace of mind.
*Except our 1 cubic metre locker units which start at £1.50 pw for £1,000 of cover.
Yes, upon moving in you will pay a security deposit. This is held by us and will be fully refunded back to you on your day of departure, providing your unit is left empty and your account is paid up-to-date.
If you pay by direct debit or pre-pay for 6/12 months your deposit will be equal to 2 weeks storage fee.
If you pay by other means your deposit will be equal to 4 weeks storage fee.
We have CCTV that runs 24/7 both inside and outside, covering all entry and exit points, plus all main hallways. There are Intruder alarms on individual units, as well as building alarms. The site entrances are double locked by key and padlock outside of our opening hours. Access is via an access code or key fob during opening hours.
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