FAQ’s

We no longer take copies of IDs over the counter. When completing your online booking with us, an ID verification is required before signing our contract. This is done via the booking process. You will require to have a copy of your ID at hand when completing online booking.

Business customers please provide proof that you have permission to set up the contract in the business’s name. For directors and senior managers, a business card is fine, if not then written confirmation is needed from a director or senior manager.

You can access your goods as often as you wish during store opening hours totally free of charge.

Customer  Access hours
Great Yarmouth: 5am – 10pm

Ramsgate: 7am – 7pm

Penge, London: 7am – 7pm

Selby Road:  24/7

Yes, you must first name them on your account, this can be done when signing up or if already a customer, a quick email to us with their name is sufficient. Also you need to give them a key or combination number for your padlock plus any access codes for your unit alarm.

For our site in Great Yarmouth, account holder will be able to share their access via their access control app with a 2nd or 3rd person. Please contact our customer service team for more information.

Yes, small packages can be delivered, signed for by a member of staff and then held securely for up to 7 days free of charge.
For large items they can be held in our loading bay for up to 24 hours. We will monitor these on CCTV but they will not be secured.
To store for longer periods charges may apply, speak to the store for more info.

PLEASE NOTE: we only accept deliveries or collections at our Limes Avenue site in Penge, London.

Customer Service hours
Monday – Friday: 9am – 5pm
Bank Holidays: Closed

Providing you bring proof of ID and answer security questions correctly we can provide your access code.

We have CCTV that runs 24/7 both inside and outside, covering all entry and exit points, plus all main hallways. There are Intruder alarms on individual units, as well as building alarms. The site entrances are double locked by key and padlock outside of our opening hours.
Access is via an access code or key fob during opening hours. Your belongings are our top priority.

Customer Service hours
Monday – Friday: 9am – 5pm
Bank Holidays: Closed

Customer  Access hours
Great Yarmouth: 5am – 10pm

Ramsgate: 7am – 7pm

Penge, London: 7am – 7pm

Selby Road:  24/7

Yes, upon moving in you will pay a security deposit. Your deposit will be one weeks rent. If you choose to pay monthly invoices via recurring card payment, your deposit will be one weeks rent. Any other payment options, we will request a months rent deposit.

Your deposit by us and will be fully refunded on your day of departure providing you are paid up-to-date.

You can pay by debit/credit card, bank transfer or cash. Once you have moved into your unit you can also pay by direct debit. For more information on how to set up a direct debit with us, please contact our dedicated customer service team.

Yes, once you are moved in you can arrange for someone else to pay your bill.

The cost will depend on the size of unit you require and how long you need it for.

Insurance is compulsory whilst in storage with us as it protects you as well as us in the event of something happening to your belongings. Although we strive to make your belongings as safe and secure as possible, things can happen out of our control. We keep this cost as low as possible, starting from only £1.50 per week for £1,000 of cover on a 1 cubic metre locker. It then increases in brackets depending on your unit size and how much cover you require.

We have a variety of padlocks for you to purchase or you are welcome to bring your own.

The padlock belongs to you, so we do not have a spare key. If the key is lost we can arrange for the lock to be cut and you can replace it with a new one.

You can reserve a unit up to 4 weeks in advance by paying a a weeks deposit upfront.

The amount you pay for reserving a storage unit depends size and location site. Please check out our booking page for deposit prices. This is fully refundable once you vacate the storage unit.

That’s no problem at all, just let us know about the changes and we will adjust your move in date accordingly.

Our rental agreements are flexible, with options for both short-term and long-term storage. There’s no strict minimum rental period. You can store long term or for just for one day. However, there will be a a minimum charge of 2 weeks if you choose to vacate within 2 weeks of your contracting starting.

Yes, we have a variety of trolleys for our customers to use.

Yes, you can store a fridge or a freezer provided it is turned off and de-iced. You cannot store a working fridge or freezer due to contamination.

Yes, we have a large range of packaging items available. Please visit the shop section on our website or visit us in store where we will be happy to help you.

Please note: all of our packing material are sold at our Limes Avenue site.

Customer Service hours
Monday – Friday: 9am – 5pm
Bank Holidays: Closed

Yes, providing they are still in their original condition you can return any unused packaging materials to Bonnys within 28 days of receipt.

• Toxic, polluted or contaminated goods
• Firearms, ammunition or explosives
• Radioactive materials
• Flammable or hazardous goods
• Living plants or animals
• Food or perishable goods
• Cash and securities
• Illegal goods
• Waste

The heights vary per site and floor that they are located on.

One great bonus at our Limes Avenue facility is that the ground floor units are a very tall 10ft (3m) high. We even have a selection here that reach 12ft (3.6m) and come with a light inside the unit.

Even on the first floor here our units are 8ft (2.4m) in height. Valuable extra space at no extra cost.

Our Maple 1 & 2 facilities range from 7ft – 8ft high (2.1m – 2.4m).

A few of our larger units come with a high shelf for delicate goods.

You can also buy boltless metal shelving units from us. Please contact our dedicated customer service team for more information.

Yes, you can upgrade or downgrade your storage unit based on availability. Contact our customer service for assistance.