FAQ’s

Find answers for common questions about Bonnys. If you cant find an answer, contact us and we will be happy to help.

What identification do I need to bring?

You must bring with you one piece of photo identification (passport, driving licence) and one utility bill dated within the last 3 months.

Business customers please provide proof that you have permission to set up the contract in the business’s name. For directors and senior managers, a business card is fine, if not then written confirmation is needed from a director or senior manager.

How often can I access my goods?

You can access your goods as often as you wish during store opening hours totally free of charge.

Monday - Friday: 8am - 6pm
Saturday: 9am - 5pm
Sunday: 10am - 4pm
Bank Holidays: 10am - 4pm

We are closed on New Years Day, Easter Sunday, Christmas Day and Boxing Day.

Can I give permission for other people to access my unit?

Yes, you must first name them on your account, this can be done when signing up or if already a customer, a quick email to us with their name is sufficient. Also you need to give them a key or combination number for your padlock plus any access codes for your unit alarm.

Can I have deliveries sent to site or items collected from the site if I am not available?

Yes, small packages can be delivered, signed for by a member of staff and then held securely for up to 7 days free of charge.
For large items they can be held in our loading bay for up to 24 hours. We will monitor these on CCTV but they will not be secured.
To store for longer periods charges may apply, speak to the store for more info.

Can I reserve a room in advance? How long for?

You can reserve a unit up to 4 weeks in advance by paying a £20 deposit, which will be deducted from your first invoice payment. This is fully refundable should you change your mind within the first 7 days after you reserve.

What can't I store?

• Toxic, polluted or contaminated goods
• Firearms, ammunition or explosives
• Radioactive materials
• Flammable or hazardous goods
• Living plants or animals
• Food or perishable goods
• Cash and securities
• Illegal goods
• Waste

What if I have reserved a unit but my plans change and I need to move the date?

That’s no problem at all, just let us know about the changes and we will adjust your move in date accordingly.

How tall are the storage units?

The heights vary per site and floor that they are located on.

One great bonus at our Limes Avenue facility is that the ground floor units are a very tall 10ft (3m) high. We even have a selection here that reach 12ft (3.6m) and come with a light inside the unit.

Even on the first floor here our units are 8ft (2.4m) in height. Valuable extra space at no extra cost.

Our Maple 1 & 2 facilities range from 7ft - 8ft high (2.1m - 2.4m).

Can I store a fridge freezer or fridge?

Yes, you can store a fridge or a freezer provided it is turned off and de-iced. You cannot store a working fridge or freezer due to contamination.

Can I collect packing boxes from your stores?

Yes, we have a large range of packaging items available. Please visit the shop section on our website or visit us in store where we will be happy to help you.

Can I rent a padlock?

No, We don’t offer a padlock rental service. However, we have a variety of padlocks for you to purchase or you are welcome to bring your own.

Can I return any unused packing materials I buy?

Yes, providing they are still in their original condition you can return any unused packaging materials to Bonnys within 28 days of receipt.

Can a friend pay my bill?

Yes, once you are moved in you can arrange for someone else to pay your bill.

Can I transfer to another unit?

Yes, you can transfer to a larger or smaller unit at any time during your stay, subject to availability.

If you wish to transfer please speak with a member of staff.

What happens if I forget my access code or lose my padlock key?

Providing you bring proof of ID and answer security questions correctly we can provide your access code.

The padlock belongs to you, so we do not have a spare key. If the key is lost we can arrange for the lock to be cut and you can replace it with a new one.

Do you have customer trolleys?

Yes, we have a variety of trolleys for our customers to use.

What security do you have?

We have CCTV that runs 24/7 both inside and outside, covering all entry and exit points, plus all main hallways. There are Intruder alarms on individual units, as well as building alarms. The site entrances are double locked by key and padlock outside of our opening hours.
Access is via an access code or key fob during opening hours.

Do the units have shelving?

A few of our larger units come with a high shelve for delicate goods.

You can buy boltless metal shelving units from us for £40.00.

Will I need insurance?

Insurance is compulsory whilst in storage with us as it protects you as well as us in the event of something happening to your belongings. Although we strive to make your belongings as safe and secure as possible, things can happen out of our control. We keep this cost as low as possible, starting at only *£3 per week for £2,000 of cover. It then costs £1 per week for each additional £1,000 of cover. A small price to pay for total peace of mind.

*Except our 1 cubic metre locker units which start at £1.50 pw for £1,000 of cover.

What are your opening hours?

Mon-Fri: 8am - 6pm
Sat: 9am - -5pm
Sun: 10am - 4pm
Bank Hols: 10am - 4pm

We are closed on New Years Day, Easter Sunday, Christmas Day and Boxing Day.

How much does self storage cost?

The cost will depend on the size of unit you require and how long you need if for. Please refer to our size estimator or contact us directly for a quote.

Whats the maximum/minimum length of stay?

You can store long term or for just for one day.

Do I have to pay a deposit?

Yes upon moving in you will pay a security deposit, equal to 4 weeks storage excluding VAT. This is held by us and will be fully refunded on your day of departure providing you are paid up-to-date.

How can I pay?

You can pay by debit/credit card, bank transfer or cash. Once you have moved into your unit you can also pay by direct debit or standing order. We have mandate forms in store or we can email you the link.